If you would like to return or exchange an item, please email info@platformhairextensions.com, reference the purchase order number(s) and inform us what item(s) you would like to include. We will respond by sending you a pre-paid return shipping label for those items.
The return package must be postmarked within 30 calendar days from receiving the original product.
To be eligible for a return/exchange, your item must be unused and in the same condition that you received it. Please do not crease the packaging.
Refunds
Once we receive your item, we will notify you that we have received your return. After inspecting the item we will again notify you on the status of your refund.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). Please allow for 3-5 business days for the credit to be returned to your card/account.
10% restocking fee will be applied to all returned hair (exchanges do not apply).
Exchanges
You have 30 calendar days to exchange an item from the date you received it. Please email info@platformhairextensions.com, reference the purchase order number(s) and inform us which item(s) you would like to exchange and the items for which you would like to exchange them.
Shipping
You will be responsible for covering the shipping costs when returning/exchanging your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Platform Hair Extensions does not accept responsibility for lost or stolen packages.
At Platform Hair Extensions, we strive to ensure that your orders are processed and shipped promptly. Orders placed before 12 PM MST on weekdays are typically shipped the same day, while orders made after this time will be processed the following business day. Please note that during peak seasons or holidays, shipping times may vary, and we appreciate your understanding and patience during these busy periods.
We offer various shipping options to cater to your needs, including standard and expedited services. Once your order has been shipped, you will receive a confirmation email with tracking information, allowing you to monitor your package's journey to your doorstep. If you have any questions regarding your shipment, feel free to reach out to our customer service team for assistance.
Returns and Exchanges Made Easy
We want you to be completely satisfied with your purchase from Platform Hair Extensions. If you need to return or exchange an item, simply email us at info@platformhairextensions.com with your purchase order number and details about the item(s) you wish to return or exchange. To qualify for a return or exchange, items must be unused and in their original condition.
Please be aware that a 10% restocking fee will be applied to all returned hair products, while exchanges do not incur this fee. Once your return is approved, we will process your refund to the original payment method. Our goal is to make the return and exchange process as seamless as possible for our valued customers.
Contact Us for Assistance
If you have any questions or concerns regarding our shipping and return policies, our customer service team is here to help. You can reach us via email at info@platformhairextensions.com, and we will respond to your inquiry as quickly as possible. Your satisfaction is our top priority, and we are committed to providing you with the best service.
Additionally, we encourage you to join our mailing list for updates on special offers, promotions, and new product launches. By staying connected, you can take advantage of exclusive deals and ensure you never miss out on the latest from Platform Hair Extensions.
